SM Heating & Air Conditioning (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://smheatingandair.com/ (“Website”). By using our Website, you agree to the terms outlined in this Privacy Policy.
We may collect both personal and non-personal information. Personal information includes details such as your name, email address, phone number, mailing address, and any other data you provide voluntarily through contact forms or service requests. Non-personal information may include your IP address, browser type, device type, pages visited on our Website, referring website, access times and dates, and analytical data collected through cookies and tracking technologies.
The information we collect is used to provide and improve our services, communicate with you about inquiries, services, and promotions, process payments and transactions, personalize your experience on our Website, analyze and optimize Website performance, and comply with legal obligations.
SM Heating & Air Conditioning will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.
By submitting our contact form and signing up for texts, you consent to receive text messages from SM Heating & Air Conditioning at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.
We do not sell or rent your personal information. However, we may share it with third-party service providers who assist in Website operations, payment processing, or service fulfillment. Additionally, we may disclose information when required by law, in response to legal processes, during business transfers such as mergers or sales, and with trusted marketing partners for relevant promotions (with your consent where required by law).
Our Website uses cookies and similar tracking technologies to enhance user experience. These may include essential cookies necessary for Website functionality, analytical cookies for tracking Website traffic and usage, and marketing cookies for targeted advertisements. You can manage cookie preferences through your browser settings.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute protection.
Depending on your location, you may have rights regarding your personal information, including the right to access, update, or delete your data, opt out of marketing communications, restrict certain data processing activities, and request a copy of your collected data. To exercise these rights, please contact us at [Insert Contact Email].
Our Website may contain links to third-party websites. We are not responsible for their privacy policies or content, so we encourage you to review their policies before providing any personal information.
Our Website is not intended for children under 13, and we do not knowingly collect personal information from minors. If we discover that such data has been collected, we will take appropriate steps to delete it.
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.
If you have any questions about this Privacy Policy or your data, please contact us.